Web Analytics and Customer Experience Manager


Direct & E-commerce


Market Harborough



Closing Date:


About the role

Britishness, family values, colour and humour make us stand out from the crowd. Established in the fields of Great Britain nearly three decades ago, Joules is a multichannel premium worldwide family lifestyle brand with a large and loyal customer base

Joules Head Office is a 60-minute train journey from St. Pancras and we are within a commutable distance from most major cities in the Midlands.

We now have an exciting opportunity for a Web Analytics and Customer Experience Manager to become part of our E-Commerce team. This is the department who are working hard maintaining, trading and merchandising the website, compiling our colourful catalogues and creating email campaigns.

Purpose of the role:

In the position of Web Analytics and Customer Experience Manager you will be providing actionable insight and reporting for the trading team and wider E-commerce teams using Adobe analytics and other measurement tools. You will also be managing website customer experience and optimisation improvements to improve site conversion, whist working closely with the Customer team to manage the development and success of our web personalisation programmes.

What we are looking for:

  • Extensive experience in web analytics using an industry leading platform, preferably Adobe
  • Extensive working knowledge of Excel and PowerPoint
  • Expertise in using personalisation software
  • Knowledge of managing and using customer data to manage online expectations
  • Excellent communication skills and good commercial acumen

What we offer:

  • 31 days Annual Leave (includes bank holidays)
  • Holiday Purchase Scheme
  • 50% clothing employee discount
  • Annual Clothing Allowance
  • A full list can be found here

This is an amazing opportunity for the right individual to add value to one of the UK’s fastest growing, lifestyle brands, so if you do not want to miss out on being part of something special – click ‘Apply Now’.